Privacy Policy

Overview

Tech401 respects your privacy. This policy explains how Tech401 collects, uses, protects, retains and deletes information when you use our websites, technology services and the Tech401 Social Media Platform.

Information we collect

Depending on the service, we may collect:

• Contact and business information you provide, such as your name, email address, telephone number, organization and service request.
• Social-media account and asset information authorized through an official platform login, including Page names, Page identifiers, granted permissions and available account capabilities.
• Content drafts, approval decisions, publishing schedules, publication results and performance metrics needed to provide the social-media service.
• Technical information such as timestamps, request logs, browser information, IP addresses and security events.

Facebook and other social platforms

Tech401 does not request or store a customer's Facebook password. Customers connect accounts using the social platform's official authorization process. Tech401 stores only the credentials and asset information required to provide the authorized service. Stored social credentials are encrypted and access is restricted to the service account.

Your use of Facebook and other third-party platforms is also governed by those platforms' own terms and privacy policies.

How we use information

• Provide, operate, secure and support requested services.
• Connect authorized social-media assets.
• Create, approve, schedule, publish and measure authorized content.
• Respond to inquiries and customer-support requests.
• Detect misuse, investigate errors and maintain audit records.
• Meet legal, regulatory and contractual obligations.

How information is shared

Tech401 does not sell personal information. We may share information with social platforms at your direction, with service providers that help us operate the service, when required by law, or when necessary to protect users, Tech401 or the public. Service providers receive only the information reasonably necessary to perform their work.

Data retention and deletion

We retain information only as long as reasonably necessary to provide the service, maintain security and audit records, resolve disputes and satisfy legal obligations. You may disconnect an authorized social account at any time. You may also request deletion by following the instructions on our Data Deletion page.

Security

Tech401 uses administrative, technical and physical safeguards appropriate to the information we process. No system can guarantee absolute security, but we limit access, encrypt supported credentials and review service activity for misuse.

Children's privacy

Tech401's business services are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the Tech401 Social Media Platform.

Your choices

You may ask to access, correct or delete information associated with your use of our services. Certain records may be retained when required for security, fraud prevention, legal compliance or the establishment or defense of legal claims.

Policy changes

We may update this policy as our services or legal obligations change. The effective date above identifies the current version.

Contact us

For privacy questions or requests, email contact@Tech401.com or call 401.400.2277.